Privacy Policy Statement
Your privacy and trust are central to our service commitment
Data Collection and Use
We collect only the necessary personal data required to provide and improve our psychological support services. Collected data is managed securely and only accessed by authorized staff for direct service provision and communication.
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→Contact details for service communication
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→Session scheduling preferences
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→Feedback about your experience
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→Submitted questions and inquiries
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→Technical information for website operation
All data is gathered with your knowledge and explicit consent, following Canadian privacy regulations. You can request information about what is stored or ask for corrections at any time.
How We Use Collected Data
Collected data is used to schedule sessions, manage communication, and improve our offerings. Your data helps personalize support while maintaining confidentiality and security measures.
We may use anonymized data to evaluate service effectiveness or report general usage trends, but never in ways that identify individuals.
Your Data Rights Explained
As a user, you are entitled to access, correct, restrict, or request deletion of your personal data in accordance with Canadian law.
Right of Access
You may request details of your data held by us.
Right to Rectification
Update your information if it is inaccurate.
Right to Erasure
Request deletion of your personal information.
Right to Portability
Obtain and reuse your data for your own purpose.
Information Sharing Practices
We do not sell personal data. Data sharing only occurs with your explicit consent or when required by law for service delivery, safety, or legal compliance.
All third-party partners must meet our data protection standards and handle information confidentially under Canadian regulations.
Information Security Commitment
We implement technical and organizational measures to prevent unauthorized access, disclosure, or loss of personal data, regularly reviewing our security practices to ensure your information stays protected.
If a data incident should occur, we will promptly inform affected users and take corrective steps as required by law.
How to Contact Us
Address: 717 West Pender Street, 3rd Floor, Vancouver, BC V6C 1G8 Canada
Phone: +1 (516) 477-7017
Email: content@lunetharivex.com